Refund & Returns Policy

Last updated: November 2026

Every HappyKit kit is packed to order for your party, so we want to get it right the first time. If something is not right when your kit arrives, this page explains how we put it right. It is part of our Terms & Conditions.

When we replace or refund

• Damaged: the parcel, pouch or an item was broken or damaged in transit.
• Missing items: a kit has fewer items than you ordered, or the number of kits is short.
• Wrong item: you received a different item, a different pouch design, or a different brand where your order named an exact brand (for example Doms or Apsara).
• Food problems: treats that arrive spoiled, opened or past their expiry date.

When we cannot

• Where an item does not name a brand, we pack the same kind of item from any popular brand available at that time. A different brand in this case is not a fault, as explained in our Terms.
• Melted chocolate. Chocolate can melt in transit, especially in warm weather, and this is outside our control. We do not replace or refund melted chocolate. Wafer-based or coated chocolates such as Gems and Munch travel much better, so we suggest choosing those.
• Product photos are for reference, so small differences in colour, print or packaging are normal.
• Kits that have been opened, used or handed out, apart from items that arrived damaged or spoiled.
• Change of mind, or a wrong address, phone number or party date given by you, once your kit has been packed or dispatched.
• Delays or non-delivery caused by wrong or incomplete delivery details.

How to ask

1. Message us on WhatsApp or email within 7 days of delivery.
2. Give your order number and say what is wrong.
3. Send clear photos or a short video, including the outer parcel and the affected items. Please keep the packaging until we have replied.

We check it and reply as soon as we can, usually within 1 to 2 working days.

What you get

• Replacement: for the affected items or kits, sent at no extra cost to you. If your party date is close, tell us and we will do our best to be in time.
• Refund: if we cannot replace in time or an item is unavailable, we refund the value of the affected items. If the whole order is refunded, the packing & handling charge of ₹5 per kit is refunded too.

How refunds are paid

Refunds go back to the payment method you used, whether UPI, card or net banking. After we approve a refund it usually reaches your account in 5 to 7 working days, depending on your bank. The refund may appear against Craftywebbies or our payment partner PayU. Cash on delivery is not available, so there are no cash refunds.

Cancelling an order

• Before we start packing: message us as soon as possible and we will cancel and refund in full.
• After packing has started: we cannot always cancel, since the kit is made for you. Contact us and we will see what we can do.

Payment failed but money was deducted

If your payment fails but the amount is debited, the bank or PayU normally reverses it automatically within 5 to 7 working days. If it does not, send us the transaction details and we will help you trace it.

Contact us

Write to Craftywebbies using the email or WhatsApp number shown at the top of this page.